Chat & Live Chat Privacy at William Middle
When you interact with(our chatbot/live chat), we may collect identity data (name), contact data (phone, email), technical data (IP, browser, visited page) and interaction transcripts. We use this information to respond, schedule callbacks or site visits, improve service quality, and retain records for follow-up or dispute resolution.
Core Services
How we handle chat data and service support
Data Collected
Identity, contact, technical (IP, browser), and full chat transcripts are collected when you use William Middle Chat to ask about services or request estimates.
Why We Use It
To respond to enquiries, schedule callbacks or site visits, deliver estimates, and keep records for follow-up or dispute resolution.
Processor Partners
We may share chat data with third-party CRM/chat providers (e.g., William Middle integrations) acting as processors — all selected partners comply with UK GDPR and secure storage practices.
Our Work
Exceptional Service, Unmatched Expertise!
Trust William Middle when using LiveChat. We maintain secure procedures: technicians and staff access only the data needed to respond to enquiries. Records are kept for legitimate service and legal reasons. For chat deletion or a copy of your chat history, contact [email protected].
What information do we collect via our Chatbot?
Identity data (name), contact data (phone, email), technical data (IP, browser), and chat transcripts when you interact with VoltAssist Chat.
Why do we collect this information?
To respond to enquiries, schedule callbacks or site visits/estimates, improve service, and keep records for follow-up or dispute resolution.
Who processes this data?
Third-party chat and CRM providers acting as data processors (e.g., VoltAssist integrations). We ensure UK GDPR compliance and secure storage.
Wiring, Upgrades, Lighting Installations, and More
This banner doubles as a company service reminder and privacy pointer — chat privacy is integrated across these service workflows.
and more
Free estimates are offered for jobs more complex than a standard service call. If you want a copy of any chat history or request deletion, email [email protected].
Address
64 Eden Road, Solihull, B929SDT
Contact
[email protected]
07752 419967
© 2025. William Middle. All Rights Reserved.